• Jonathan Terrington
• 18 May 2018

Support

Have a question? leave a comment at the bottom and we will do our best to answer.

I have a question about my product. Can I talk to a real person?

Of course! Call us on 01253 596106.

We are open Mon-Sat: 12pm to 7pm. Sun: Closed. and would love to help!

I am a smoker and not sure where to begin. What do I need?

Well it is great that you are looking at vaping as a means to switch. There are loads of online videos and discussions, it can be overwhelming so we would recommend giving us a call. Everyone here gets a minimum of 10 weeks training on nicotine addiction and have spent the last 5 years figuring it out to give you the best chance of making vaping work. The best advice in a nutshell though is to not see it as quitting but as smoking a different way. If you see vaping as a stop smoking aid your addiction will compel you to put it in a drawer and continue to smoke.

What are my guarantees?

Each vaping device is guaranteed for 35 days. If you want a longer guarantee you can pay an extra 20% of the purchase price to extend this to 3 months*. If it is out of guarantee then we can usually still help. Having such product expertise means that most of the time, we can help. If you want the extended guarantee give us a call!

*guarantees exclude misuse, accidental damage and broken screens just like if you buy a smartphone and break the screen the day after.

Why do my coils burn out so fast?

Getting the most out of your coil is a really important step towards maximising the enjoyment from your vape kit. For a mouth to lung, try leaving the coil to soak for as long as possible and then using it gently. For a direct lung kit the steps required are more involved. As we work in a shop and get constant feedback from customers we have tried them all! Watch the video where I try and explain what we in the shop believe is the best way available. Remember, getting the priming of a coil right is a double win. Not only do they taste better per puff, coils will last you so much longer too.[embedyt] https://www.youtube.com/watch?v=2SN7a2EN-YM[/embedyt]

What is a Mouth-To-Lung tank?

‘Mouth To Lung’ (MTL) vaping means drawing the vapor into your mouth before inhaling—the same way as smoking a cigarette (As opposed to ‘Direct Lung’ vaping which involves inhaling the vapor directly into your lungs – see below). These are designed for new starters to help switch from cigarettes to ecigs. These are geared towards vapers who still want the sensation of smoking a cigarette by providing a ‘throat hit’ and generally used with a standard 6/12/18mg nicotine strength eliquid.

What is a Lung Inhale tank?

A Lung Inhale tank is usually a lot bigger than a standard Mouth to Lung tank (see above). It is also know as ‘Direct Lung’ or ‘Subohm’ vaping. It involves inhaling the vapor directly into your lungs – similar to breathing in gas and air for example! These are more popular once you have been vaping for a while and are no longer looking to simulate smoking, in the sense that they are more designed for the flavour and vapour production they give rather than a ‘throat hit’. A much lower nicotine strength is used for these (e.g. 3mg)